Shipping and Return Policy
Products enter production after the 12 hour cancellation period. Art of Where works Monday to Friday and is closed on weekends and all Canadian holidays. All production and shipping times are in business days and do not include days that they are closed.
Please add the expected shipping time to the production time to know approximately when your product will arrive. For transit interruptions due to weather or instances beyond their control, please check the service alert pages for USPS (shipments to the USA), and Canada Post for Canadian shipments.
info Please allow for our production times to be on the high end of our estimates due to the seasonal rush and October holidays. We are adding extra shifts to keep up with growing demand. If you have concerns about your order, get in touch!
|Product||Regular / Drop Ship*||Wholesale|
|Clothing||7-10 days||10-20 days|
|Pillows||7-10 days||10-20 days|
|Scarves||7-10 days||10-20 days|
|Accessories||7-10 days||10-20 days|
|Bags||7-10 days||10-20 days|
|Device cases||4-6 days||7-12 days|
|Fine art Prints / Digital Prints / Posters||2-4 days||5-8 days|
|Wood Prints / Canvas / Acrylic Prints||5-10 days||10-15 days|
|Books||5-8 days||10-15 days|
ShippingThe production company is located in Montreal, Canada, but we ship from both Canada and the USA.
US orders ship with USPS first class mail or priority (depending on package size) with tracking. We import orders ourselves across the border so US shipping addresses do not encounter surprise fees or duties (applies to orders under $800 value).
Orders over $800 or orders that are requested express are shipped with DHL. These orders may encounter additional import or duty fees when crossing the border which are the responsibility of the customer.
Canadian Orders ship with Canada Post Expedited with tracking and can be upgraded to UPS or XpressPost if needed. Small packages like single notebooks or device cases ship with a stamp. Email us for upgrades and rates.
International orders are shipped out 3 times a week on Tuesdays, Thursdays, and Saturdays.
Orders valued over 100$ are shipped with tracking automatically.
We can upgrade international orders to express. Please contact us for rates and services.
International orders may be subject to additional fees such as duties or taxes. Please check the import rules of the country your order is going to for more information. Please note we cannot artificially reduce the value of orders.
Expected Delivery Timeframes
Orders to US customers generally take 2-6 business days once shipped.
US ship-outs occur on 3 times a week Tuesdays, Thursdays, and Saturday.
Orders for Canadian customers normally take 2-8 business days to arrive.
Shipping to Eastern Provinces takes about 3-4 business days and shipping to Western provinces can take 4-7 business days. Shipping to Ontario is usually 1-2 days. Remote locations can take up to 15-20 days.
International orders generally take 10-21 business days but may be delayed by the customs of your country. We have seen international shipments take as long as 6 weeks to arrive. Some countries hold packages at the local post office until inquired for.
Return shipping address
The return address for USA and International orders is a PO box in Champlain NY and the return address for Canadian orders is the Art of Where studio in Montreal. Items returned to either address will need to be processed upon receiving. We will attempt to contact you if an item addressed to you or your customer is returned. To reroute a returned parcel, please contact us.